My order was rejected-do I need to place a new order?
If your order is rejected, our customer service team will be happy to help you.
How to change the order?
Your order can be changed until your package is shipped. To change your order, please contact our customer service team.
Can you send me more pictures of the desired model?
Sure, you can send the link or full name of the products to customer service to ask more pics.
Can l pay with my VISA/Mastercard card?
We encourage people to use Bitcoin and Western Union, howeverwe process Paypal/Visa/MasterCards for limited times. If you did not find the option available,come back another time and pleasecontact customer service.
ls your website safe?
We will provide you a tracking num after you order, you can track the package all the way.so plzdont worry aboutit.Also, all fyourpersonal information that you used on our site is confidential.
Where can I look for information on the order I placed?
Your Order Confirmation email contains the detail of your order including order number. You also get a tracking number from which you can track your order.
How long does it take for the parcel to arrive?
After placing the order, we will process and ship it within 72 hours. The logistics are usually 7-10 days. A total of 10-13 days.
What should I do if my credit card payment is incorrect?
If an error occurs while using a credit card to check out, you can go back and place the order again, and then cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please contact us for assistance.
How can I cancel or change my order?
You can contact our online customer service by email.
Do you guarantee my privacy?
Yes, we guarantee to provide customers with a safe and reliable online shopping experience, and we guarantee absolute privacy of customers. We do our best to ensure your confidentiality.
My package was returned to the sender, what should I do now?
Tracking information for some customers may encounter a bounce-to-sender status. This would mean the package was undeliverable and is now being shipped back to our facility.
Do you have any products that are not listed?
We will add new products every week, and will add some unlisted products as soon as possible! Please feel free to contact our customer service via email to learn about specific items or brands.